Since August 2020, Air Asia has transformed Airasia call centres to be easier through online live chat services. Now if you want to contact the airline, you can no longer use the contact center number that was previously active but through live chat.
Air Asia AVA’s live chat service is called airAsia virtual allstar. Ava is a live, artificial intelligence (ARTIFICIAL INTELLIGENCE) live chat system that is able to serve customers accurately and practically, and is accessible at any time.
AVA is literally a virtual assistant to Air Asia airlines already charged with serving all questions, even complaints from customers automatically and online. This same service can be accessed either through air Asia’s official website address, Facebook Messenger, or whatsApp.
In this service, you won’t be in direct contact with officers such as using an AirAsia call center but connected to a computer or called chatbot. Chat content has been sent to you automatically. Here are some things you can get through this live chat service.
Meladmits ticket bookings or flight changes
One of the things you can do with AVA’s live chat service is book a plane ticket. If you are used to ordering directly or over the phone, you can now order it only through this full online service, which will be sent later via an email address.
Booking tickets is very easy. The first step is to press the code that says “Book a flight” to book your flight ticket. Then, look for this button in the main menu of Air Asia’s official website. After pressing the order button, you will be given several questions.
AVA as a form of virtual assistant from the airline will ask many questions regarding your trip. In the process, you need to answer all questions from chatbot and follow the next steps. This process is almost similar to the request process when using the AirAsia manual call center.
After you’ve finished the various questions, AVA will direct you to the next page with additional facilities. This includes adding luggage, choosing airplane seats, and ordering different types of food and drinks.
The online ticketing process is complete without seeing the Asia Airline Call Center guide. Now, you just have to wait until your ticket is sent to your email address. During the lead-up to the flight, you can also check the status of the flight and make changes to the booking made.
Check the Air Asia promotion using this service
Not only to book airline tickets and make different changes more easily, this AVA online service system can also be used for information regarding air Asia’s various promotions. Of course you want to know that, don’t you?
In the AirAsia call centre system in the form of live chat, you only need to write the words “promotional tariff” or “promotional” in the chat room with AVA. After that, you will receive a response from the Air Asia chatbot. The response to be received is not a list of airline promotions offered but in the form of tips.
As a virtual assistant, AVA Live chat will provide assistance by offering tips on how to find promotions onthis ai r Asia’s official website. AVA will direct you to click on the section that says “Promo Radar” to see the various promotions offered by Asian Airlines and other airlines.
One of Air Asia’s promotions is to provide benefits to its customers who join Air Asia BIG and pay using Air Asia BIGPay. There are many other pieces or benefits you can enjoy. You just need to try the information from AVA.
Don’t worry about refunds, because AVA can help
In air travel processing, of course, sometimes you face various obstacles and problems in the booking process. For example , you can cancel a flight schedule that has been booked for some reason at any time, a rescheduled flight, and even the process of booking a double air ticket without incident.
You may also experience payment errors, for example, makingpayments twice on the same ticket. Of course, this would be very harmful if you didn’t refund the money or refunds you already provided to Air Asia.
However, you take it easy. Because with airAsia’s call center system that has been changed to all devices online and automatically, you can take care of it quickly and easily. Just take advantage of the live chat service, ava as your virtual assistant and replace the call center.
The method is as usual, you can open a chat room with AVA. In the main menu , you can select the “Refund” section, and then follow the next process, namely “Request a refund/refund.”
After the process, you must provide the PNR code that you can find in your flight plan. After that, follow the next step, and get ready to request the attachment for some important documents. Even without airAsia’s manual call center, all your affairs can still be handled optimally by Air Asia.
Raise your complaints via live chat
Every service provided, of course, there are parties that feel they were not perfect. Therefore, every company certainly always opens up the opportunity for customers to file their complaints as a form of cash as well as a correction for future improvements. Therefore, Air Asia also provides an opportunity to file complaints through this live chat service.
Even without going through the AirAsia call center, customers can still flexibly file many complaints and input to AirAsia airlines. The complaints stage isn’t too complicated. As always, you can chat directly with AVA and find out your complaints.
Making this complaint is quite different. You will be given a special link address to accommodate your complaint or complaint. Previously , you had to write “notes” or “comments” in the chat room with AVA, and then also type “complaints.”
Next, follow the next step, and if you only receive a link to the comments, the customer can fill it out immediately and tell me about the customer’s complaint. When you’re done, click Send and wait until the airline sends you an email to respond. Isn’t it easy enough to file an online complaint?
As a trusted airline, Air Asia always strives to provide the best unlimited service to its customers. For this reason, this live chat service is here to facilitate interaction with the airline. Even without an AirAsia call center anymore, you’ll still feel the most comfortable.