Since 2019, this airline has begun changing the previously manual Air Asia Indonesia call center system and needs employees in its services to a centralized system and fully online. This is done, among other things, so that Air Asia customers can find easy contact with the airline.
Initially, it was the call center system provided by the airline only by phone manually which will be handled by employees. Perhaps on the one hand, this solution that the customer expects will be clarified in terms of the different obstacles he faces. Unfortunately, there are restrictions on time and resources.
The Air Asia Indonesia call centre , which still uses the manual system, can only be accessed through one door that is opened every day but only within 06.00 to just 22.00. So, in this case, the customer cannot contact mas kapai at any time if something happens.
All Air Asia services are currently transferred to ava’s online chat system, which can be accessed anywhere and whenever you want. In conjunction with ARTIFICIAL INTELLIGENCE, this system can work automatically, and can answer your questions satisfactorily if they match general questions.
There are also several types of live chat offered by Air Asia , including live chat that can be accessed via Twitter, Facebook, mobile app or whatsapp messaging app. Here’s a full review of each live chat.
Contact airlines through Facebook Messenger
One of the most popular social media and still popular even among young peoplein this is Facebook. This app is one of the social media that can provide a lot of information. Through Facebook, users can also exchange messages through facebook messenger, which of course is easy to use.
In improving comfort services for its customers, Air Asia Airlines uses these social media to be able to accommodate suggestions and criticism from its customers online. The airline replaced The Asia Airlines Indonesia Manual Call Center using chatbots on Air Asia’s official Facebook account.
You can go to the airline’s official page, then click the messaging section and you can easily contact Air Asia. However, you need to know that Facebook Messenger only uses chatbots and is not in direct contact with Air Asia employees who can answer questions in detail.
However, you can still ask questions about the various problems and obstacles you face through this Facebook Messenger as long as your questions are still general and not very detailed.
Easier service through AVA Live Chat Air Asia
Air Asia Indonesia’s call centre is not only taken to social media, but also through the company’s official website. The company also provides chatbot on the official website to provide live chat services with customers. Customers can now easily contact airlines through this system.
The difference between ava chat service and Facebook Messenger is very large. The live chat system on the official website was created specifically by Air Asia’s IT team , so that although it is a chat robot, this live chat can answer and answer many of the more complex questions.
For this reason, Air Asia customers are advised to use ava live chat more for various questions that are fully detailed answers. Air Asia Indonesia’s manual call center transition to an online system is very useful for customers to get information 24 hours a day.
To use it is very easy. Just visit the official Asia Airlines website. Next, look for the live chat code in the bottom left corner of the page. You can access this site via mobile phone or desktop. You can also download the official mobile app.
Asia Airlines Indonesia call centre moved via Twitter account
In addition to using AVA’s live chat service that can be accessed on the official website, as well as Facebook Messenger, you can also contact the airline through air Asia’s official Twitter account. Twitter is a social media medium widely used by users from all walks of life. For this reason, this method is easier.
To connect via Twitter, it is not in the form of live chat as it is on Facebook Messenger or on the official website, because Twitter does not have a chat feature. However , there is no need to confuse you with communication through these social media.
Just send a direct message or direct message to the official Air Asia Twitter account in @AVA_airasia. In addition, you can also mention the account in posts you tweet for answers.
This means that your questions can be answered to the fullest and in detail. After asking a question through the previous method, the airline will contact you again. You can get direct answers or redirect them through the Air Asia Indonesia call center in the form of an AVA chatbot as long as the problem at hand is not too heavy.
Make chat easier directly through WhatsApp
Asian Airlines’ live chat service gets more sophisticated and pampering customers. One of the amenities, you can now contact Air Asia only through SMS app WhatsApp. Whatsapp support was offered for Air Asia live chat in June 2020.
As a hugely popular SMS delivery app and used almost all over the world, of course, having a live chat service via Whatsapp is an additional point for Air Asia itself. Here, you will connect with a virtual assistant or with an Air Asia support team.
Unfortunately, the ability to contact the support team directly will take a long time. But when you use live chat on WhatsApp, the method is very easy and even easier compared to other methods. You just need to access this app either through a computer or mobile phone, and then open the chat.
Next, click a new contact and enter the Air Asia Indonesia call center number on WhatsApp with +601135165078 and type anything to start in your chat room. Later , you’ll receive a response from air Asia’s chatbot, and just follow the next steps.
With this WhatsApp app, you’ll be easier and more flexible in asking different questions about flights and airlines. Typically, Air Asia chatbots will provide options for faq as keywords to ask. You just have to answer with a number that matches their list.
Now, along with the development of technology, everything is actually very easy and pampers customers. Air Asia is no exception , which also upgrades in terms of communications services. Although the Air Asia Indonesia manual call center is no longer in place, you can still communicate more flexibly and simply.