Learn about air Asia’s transition to complaints processing: IDLIX

The Air Asia call center is key to solving your various problems. Through this call center, you can get many information and directions related to things and all the problems related to the flight you need. In fact, sometimes obstacles can arise when you fly.

This call center is primarily designed to make it easier for customers to be able to report or communicate with different things quickly and practically without having to visit the airline’s office directly. No matter where you are and whenever you are, you can easily access a contact with AirAsia.

Basically, AirAsia itself is a kind of airline startup from Malaysia. This airline can already transport passengers with travel routes around the world such as the Asian continent, Australia and even Europe. The Aviation Office itself is deployed in various countries including Indonesia itself.

However, as the times evolve and technology evolves much more, AirAsia is increasingly providing comfort to its customers including communications and reporting services. Therefore, AirAsia no longer uses Air Asia call centers manually, but it is more Internet-oriented.

Then, where is the manual call center converted?

If every customer in the past can connect to AirAsia and AirAsia X Flight services Monday through Sunday, AirAsia airlines no longer use manual service for their customers. AirAsia has moved all forms of complaints and communications to more sophisticated formats.

This  more  sophisticated Air Asia call center service certainly  uses a more automated online system, where everyone is easily accessible, and even easier to get the required answer without having to wait long enough. This service is called AirAsia Live chat or automated chat.

Not only through automatic chat, to be able to connect to the airline , you can also tap into many other social media platforms. For example, you can contact the airline through the official AirAsia account via a direct twitter message, or Facebook Messenger. Definitely fully accessible, right?

Another way an Air Asia call centre  can be used to connect to AirAsia is to traditionally chat through airAsia’s official website. Of course, although it is not provided directly by officers, communications services with the airline are still easy to access and can still help you.

Understand more about AirAsia AVA live chat

As previously described, one way to get customers to contact the airline is through live chat or live chat through chat media. AirAsia has launched itself in the airAsia Virtual Allstar method, known as AVA Live chat, which is easily accessible.

Live chat, which is an alternative to the Air Asia call center , is in the form of a virtual assistant equipped with artificial intelligence (ARTIFICIAL INTELLIGENCE) that can simulate live conversations. When used, you will not interact directly with an employee or employee but are handled by chatbot that automatically answers.

Although you answer automatically, you don’t have to worry because the answers this live chat will provide will remain of high quality and satisfying as long as  the  questions  you ask are  included in common and general questions.

There is no need to confuse communication through this means even though the airline comes from abroad. Because the language you will use will certainly be understood through the technology used in this live chat.   You can also feel another advantage, namely the unlimited time to contact the airline.

If in the past you still use the Air Asia call center manually  , you can only communicate at 6:00 to 22:00, you don’t have a time limit here.

How to access AVA live chat AirAsia practically

To be able to access AVA live chat is very easy. You just need a stable Internet connection and a tool device. Next, you can visit airAsia’s official website. Go to its support page. After you sign in, you’ll find the  live chat code in the bottom left corner.

Click the Air Asia call center button  in the form of live chat and you’ll immediately connect to live chat. If you want to make live chat access easier, you can also download the AirAsia service app on your mobile phone. There’s also a live chat service available here.

Not only through the website, mobile app, Facebook and Also Twitter, AirAsia has also recently planned to expand this chatbot service, which is also accessible on Whatshapp and the WeChat app. Both are very close to the user so it will definitely be easier to access.

You can choose the platform that prefers to connect to AirAsia if you experience different problems or other problems. Although instant and sophisticated  ,  you can still make manual calls with employees, but this usually goes through a fairly long process.

What thingscan be helped through live chat?

Previously, it was explained, because it does not use employee services in the latest Air Asia call center service  , the answers this chatbot provides are general and depend on frequently asked questions. So, you also have to understand what things can be answered by accurately live chat.

Things you might be able to put forward through live chat include bookings, ticket changes, how to buy luggage, flight status information, information about enquiring about AirAsia promotions and even how to buy meals on board.  You can also choose a seat through this live chat.

Through this live chat, as a passenger ,  you can also apply for a refund when you cancel a plane ticket. You can also get the latest information regarding AirAsia airlines here. Everything has become complete and very convenient to make it easier for you when using this flight service.

However, another thing you should  also pay attention to is how to ask. Since you’re not talking to a real person, you can’t  ask a long question. Normally, you just need to enter keywords to get information from what you want to know.

For example, in this case, you want to know information about check-in, then you can just write the keyword to check in in the live chat you use.

If using this live chat service is still unable to provide satisfaction, you can still contact airAsia airline staff directly even though it takes a lot of time. The important point is that even if you no longer use  the Air Asia manual call center, you’ll still be able to communicate with the airline more easily.

Learn More