The course of filing complaints ke Bank Danamon : YayasanBaik

Danamon call center service options for customers

If you become a customer with Bank Danamon, you need to know the Danamon call center. A service that is definitely owned by a large company like Danamon. This service is intended for clients who want to communicate directly with bank representatives. Whether it’s getting information, explanations, filing complaints or problems.

Of course, in any transaction process, customers need information about other rules, terms and conditions. With this service, any process carried out by customers can be carried out easily. Meanwhile, complaints or criticisms cannot be separated from the service.

Moreover, in all its transactions, the Bank had to have problems. However, as a professional financial institution, Danamon prepares response and communication services with its clients. In addition, he is also very open when his clients submit proposals for critical responses and so on. Here the role of the danamon call center is to provide the best customer service.

However, if you look at the effectiveness of the reports provided by the media, it is very effective and effective. Because, you can consult and communicate directly with customer service, as well as in explaining or responding to it  you are  easier to understand.

Danamon call center service for customers

Below are some Danamon call centers that customers can contact.           

  1. Telephone

When you need to communicate with the Bank, this can be done through the danamon call center /1500090 if you have a domicile in Indonesia. In the meantime, if you have a domicile outside Indonesia, please contact 021 2354 6100. To get this service , you must specify the cost of telephone data. Although its value is not much different from contacting other people in general.

But looking at the effectiveness of these media reports, it is very effective and effective.   Because, you can consult and communicate directly with customer service,  as well as in explaining or responding to it you are easier to understand.

  1. Interactive voice response

In addition to using credit to communicate with customer service, you can use Interactive Voice Response. This service is an effort by Danamon Bank to solve the problems faced by its customers. For this service, you must provide the necessary problem or information so that it is appropriate to use the code.

As for the problem of blocking credit cards, you can use code 211, while for debit cards you use 212. Code 221 to get information about the balance. Code 222 to solve the account mutation problem.  You can also change the phone’s needle using short code 225.

Personal speech counseling can benefit 220. To get information about Danamon credit cards, Visa and Master cards, you can use 2 32. The advantage of using this service is that efficiency can be maintained. Because you transmit it briefly and clearly. Moreover, to perform does not require a large pulse.

  1. Pozdrav Danamon

Hello Danamon service is available 24 hours for customer consultation purposes. Hello Danamon can be used by both customers and non-customers. For people who want to become customers, they can request information related to rules and other basic information.

To use this service, use 1500090 number, while if you use GSM, it is 677777. If you want to specify a file can be by email: hellodanamon@danamon.co.id.

Other capabilities retrieve customer service

Below are some customer service options to choose from.

  1. Webmail

Another alternative if you don’t want to spend too much credit is to use web mail. To use the danamon call center services  , you need personal information. However, the bank guarantees that data security does not spread to others. The data required when carrying out this transaction is the name of the email address of the mobile number and the information you want to transfer.

ForFacebook social networks, follow the fan page of Danamon Bank, because the Bank’s Instagram account is @mydanamon. Meanwhile, if you are used to using LinkedIn, Danamon can be contacted via PT Bank Danamon Indonesia, Tbk.

Once you’ve submitted all the data, just wait for a response from customer service. But the disadvantage of this service is that the responses given by customer service are relatively longer. Therefore, if you need information or services faster, we recommend using other media.

  1. Social media

If  you are very active on social networks, you can also use social media to contact Danamon call center services. The advantage of this service is that in addition to not requiring costly costs, it is also relatively easy to do. To contact the service through Twitter, you can perform on your account @hellodanamon consult regarding transactions and non-transactions. In the meantime, if you need news of events and so on, please go through @danamon.

If you use Facebook, follow Bank Danamon fanpage. If you use the Instagram app, you can send it to @mydanamon. If you are used to using LinkedIn, Danamon can be contacted via PT Bank Danamon Indonesia, Tbk.

In addition to excess costs and convenience, using social media to contact customer service takes longer than to get a response from customer service. It is better not to use this service if it has an urgent need.

But to overcome this, you can use the Dingtone app. This application is given to provide danamon call center  services directly to customer service to which they will then respond. This account gives 5 minutes free for customers to communicate.

If you want a more detailed and easy-to-understand explanation, you can contact the nearest Danamon Bank office directly. The explanation will be received directly from the cashier on duty. However, we recommend this step if  you also want to make a transaction. If you just want to file a complaint or get information, you can do so remotely.

The course of filing complaints ke Bank Danamon

Once a customer submits a complaint in the various ways we described above, the bank first sees the need. If it can be completed at that time, customer service will provide advice directly.

However, if the problem is serious, Danamon’s staff will try to resolve it for 20 days. This is necessary because it will communicate directly with the other side. Usually, complaints filed that go through this process are those that require further research with third parties cooperating with Bank Danamon.

Then the staff will notify the findings or actions on their part. If it is felt to last longer, it will be passed on to the customer. If the actions taken by the bank can solve the problem, then the problem is solved.

However, if the bank cannot solve the problem, it can apply for the facility to the BI or OJK. To submit an application to BI, you can use contact 1500 131. It can also be by email bicara@bi.go.id. As for the application to the OJK, you can contact at 1 500 655. If you would like to contact by email, please send a complaint with the address konsumen@ojk.go.id.

Requirements for filing problems withDanamon OJK bank / BI

However, to file a complaint with bi and OJK, there are requirements that customers must meet. Among them is that clients filed complaints and tried to get action from Danamon Bank. And there is no agreement between Danamon Bank and the buyer.

Another condition is that the problem facing Bank Danamon and the client is a civil lawsuit that has no legal decision or is still in the process of being resolved. Finally, this service will be provided if the loss suffered by the customer is a maximum of 500 hundred million rupees.

When communicating with danamon call centers using the above methods, do not forget about ethics. Convey complaints, criticisms and suggestions well and clearly. If you don’t get a satisfactory answer, make it clear again.

When facing legal issues, don’t forget your position. Whether the source of the problem is the bank or you. If you find a bank or a third party, you can prepare hard evidence. So that before coming to OJK or BI can be properly resolved in the danamon call center.

Read More :

Sumber : https://www.teknohits.com