Differences in call center services provided by Telkomsel : TypesTrucks

It is easy to contact Telkomsel Call Center for complaints.

As one of the subsidiaries managed by state-owned enterprises, Telkomsel’s call center  is always provided by the manager. This company is engaged in telecommunications, has a service center of the company that is aimed at responding to all complaints and questions of consumers.

In the midst of this coronavirus pandemic, the role of service centers as data centers of companies is very important.

In addition to providing call centers through interactive telephone connections, Telkomsel also offers special emails to handle complaints related to service products. There are also social media accounts managed by call center staff that answer all complaints and questions from users. So, now users can easily connect to the call center from telkomsel company.

Functions and roles of telkomsel customer service centers in providing consumer services

As a company engaged in telecommunications networks, Telkomsel has provided a wide range of low-cost packages for consumer needs. One of them is the phone package, the SMS package, and the Internet data quota package. However, there are still many consumers who do not know the meaning of Telkomsel services.

So tidak wonder if the consumer will contact the call center service for an explanation of the package. But in addition to that, there are several functions and roles of call centers provided by Telkomsel, among them the following:

  1. Providing product information and promotions from the company

First of all, the function and role of this Telkomsel service center is to provide notifications related to the product information provided by the company.

 

Therefore, the call center is reliable in explaining all the product information to the customer. In addition, the company needs the role of a call center, especially for the promotional campaigns that the company organizes.

 

  1. Provide solutions to problems that customers experience.

Secondly, this call center service also serves to alert customers about the management of problems that arise. Call center services also have the right to deal with problems or obstacles facing consumers.

However, if the reported problem is about a technical or network issue. Therefore, the call center forwards the report to the relevant section. You will only receive a report ticket number from telkomsel service center .

 

  1. Record all customer complaints so that they can be used as evaluation materials.

Thirdly, all call center staff from Telkomsel must record all complaints, complaints, criticisms and suggestions submitted by customers.

 

In this way, all customer complaint records can determine whether the package provided by Telkomsel is in accordance with the customer’s requirements.

 

Telkomsel Call Center comparison with other telecommunications service centers

The call centers provided by Telkomsel are quite responsive compared to other competing companies. First of all, consumers never complain about the product package services handled by Telkomsel.

 

Secondly, the call center service is provided 24 hours a day to qualified staff. Therefore, all the complaints faced by consumers can be dealt with immediately, Tidak wondering if the call center from Telkomsel will always provide the best for the consumer.

 

In addition, Telkomsel offers several ways to contact the customer service center for consumers who want to complain about product problems. Remark There are 3 methods you can use to contact the data center services provided by Telkomsel.

 

You can contact Telkomsel’s service center through an interactive telephone connection, send a direct message through social media, or access the application “My Telkomsel” to complain about complaints related to products from Telkomsel.

 

In general, all call center services that Telkomsel provides are activated 24 hours a day, so the company can hear your complaint as long as you contact him and there are no restrictions. This time to contact Telkomsel Call Center

 

Differences in call center services provided by Telkomsel

As one of the “red sheet” subsidiaries, Telkomsel definitely wants to be the best telecommunications company in Indonesia. The market segmentation that is starting to penetrate millennials has certainly been carefully calculated. Therefore, call center services are divided into 3 methods.

 

The first method is through an interactive telephone connection. This service is often used by customers who need a direct solution to the problem, as this interactive phone connection is managed quickly. However, operators sometimes charge a fee to contact the call center through a telephone connection.

 

The second way is to send complaints through short social media messages or direct messages  . Because millennials often use social media to socialize.

 

However, this method feels slower in dealing with the problem, as call center services spend more time responding to complaints or questions you ask.

 

The third way is through the My Telkomsel application, by using the Service of My Telkomsel, you can submit complaints or complaints about telkomsel product packages.

 

Because in the application there is a live chat feature for you to respond to the staff to complaints submitted, it will receive a quick response. In addition, you can purchase credit quotas or data packages directly from the My Telkomsel app.

 

How to contact Telkomsel Customer Service Center

Contacting the call center service from Telkomsel is not difficult. That’s it, you need to choose how to contact the call center service. If you use the service through an interactive telephone connection, you can call 0807-1811-811 directly.

 

You can contact this number for every Telkomsel customer. For HALO Card users, you can call 133 (toll-free) and SimPATI and Kartu AS users, you can call 188 (credit fees apply if appointed by call center staff) or 155 (toll-free).

 

For those who plan to contact the call center via social media, you can use your personal account to submit a complaint. Please find your Telkomsel account (Twitter) or Telkomsel (Facebook and Instagram), then send a message through the direct message feature to Telkomsel’s call center on social media. Don’t forget to relay the complaints you’ve received

 

And the last way is through my Telkomsel app. First, please download, install and register an account first, then have a “Contact Call Center or CS” menu, then report the complaint you are experiencing. After that, the call center will answer all complaints or questions asked.

As one of its state-managed subsidiaries, Telkomsel has a call center to serve customer complaints or questions. There are 3 ways you can connect to a call center service. Therefore, please choose one of the methods to contact Telkomsel service center to submit any complaints or questions about the product.

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Sumber : https://www.teknohits.com