Lazada Live Chat, a simple solution to contact customer service
Lazada live chat now seems to be a solution when you are facing the problem of ordering goods. In fact, contacting Lazada customer service can be done in different ways, ranging from sending emails, making calls, to sending messages through the application.
Admittedly, compared to different ways to contact Lazada, live chat is the best solution. Being one of the largest marketplaces in Indonesia, Lazada understands very well if you have to offer perfect services and support to customers, both sellers and buyers.
Usually, buyer customers more often want to get solutions or information about the problems with the orders they have, while sellers often worry aboutthings related to incorrect payment or return of goods sent by buyers, of course, using Lazada live chat, it will be faster.
If you use other methods to contact Lazada customer service, such as sending an email, it takes quite a long time to respond because the queueis very long, therefore live chat is the best solution we can use for now when we want to contact Lazada.
How to contact Lazada via Live Chat
Live chat recommendations from Lazada can be used as an option if you are currently having problems and need a quick response, you can use this service anywhere and anytime so you don’t have to worry, here’s how to contact Lazada using a live chat service.
- Go to the Lazada website. To do Lazada live chat, you must first open the website. In addition to opening the website, you can also install the Lazada application. Download the Lazada application through the App Store or Google Play Store, install the application.
- Make sure you already have a Lazada account. When you make a purchase, Lazada gives you the option to create an account, so don’t forget to log in to your account so that the complaint process will later be much easier. Either through the website or application, you can log in directly to your account.
- Scroll down continuously, then look in the lower left corner. Later, live chat will be written. Click on the chat with customer service writing, fill out all forms that need to be filled out from the email and others. You can immediately file a complaint and wait for customer service to respond.
Advantages of contacting via Lazada Live Chat
Of course, compared to contacting Lazada via email or phone connection, this live chat option is widely used as an alternative. There are various advantages that this live chat option has. Here are some of the benefits it has:
- There is no need to spend money. Using this live chat service, we don’t have to spend a lot of money, just spend money on data packages so that problems can be solved quickly and are always connected to the live chat service from Lazada.
- Bisa reacted quickly. If we compare the live chat service with other services, it must be admittedthat if the live chat can be answered very quickly, so that we feel more relieved and comfortable, and problems can also be solved quickly.
- Similar to the steps above, it is very easy to do live chat using the Lazada application. We just need to scroll and then click and write down what you want to convey. In addition, you can also do live chat by looking for this service in the browser, later it will be connected immediately.
- It is more convenient. This live chat service from Lazada has real-time responses, so as customers we willget information at the right time, in addition to not having to pay full attention to live chat either. For example, we can do live chat while we work.
- User-friendly. Of course, with the experience of keeping gadgets continuous every day, we are used to writing messages briefly, so when we are going to complain or ask about something in Lazada live chat, we become easier to use.
Problems that can be solved through live chat
In fact, when you contact Lazada customer service, it is not always to solve the problem, because in fact, there are various things related to Lazada services that you can ask this customer service. Here are some issues you can ask, such as:
- When buying products from abroad. Marketplace Lazada not only makes iteasy for us to buy local products, but also products from abroad. Sometimes the purchase of this product abroad also experiences problems, such as not arriving or the order being canceled. You can ask customer service directly.
- Whenyou do refills. Lazada also has a replenishment service. Usually, customers who complain are caused because the replenishment does not come in. If you do not enter within 1X24 hours, you can contact lazada live chat.
- The issue of returning products. In buying and selling activities, it is not always possible to get a seller who is really perfect in processing orders, sometimes we have to find that the order does not fit or the goods shipped do not fit, in which case you can directly contact customer service from Lazada.
- The issue of replacing goods. As a buyer, if the purchased goods are not suitable and have to wait for the exchange of goods, you must be impatient. If you want a quick response to replacing items, you can immediately contact customer service so that a note will be givento terka it to expedite the resolution ofyour problem.
Tip ago Problem Quickly Solved with Lazada Live Chat
Although contacting live chat from Lazada can be done very easily, but you definitely want the problem to be solved quickly, and even solved properly. In fact, in order for the issues related to this order to be resolved quickly, here are some tips you can do:
- Describe the problem in detail. So that customer service knows well the problem you are having, make sure that you have explained the problem in detail, avoid explaining the problem little by little, because later it will make complaints longer and longer.
- Add a photo when you complain. Although it is a bit troublesome, but by adding photos that have a connection with your problem, Lazada’s customer service live chat will be easier to understand and immediately check. Therefore, add an image when you complain.
- Make sure that the internet network is in good condition. Before contacting customer service, make sure to come back if you have a good internet network. So you can stay in touch with customer care until the problem can be resolved.
- Avoid shortening words when complaining so as not to cause misconceptions. Sometimes, because we want to send a message quickly, we make abbreviations, although it can cause misconceptions. Therefore, avoid shortening messages.
The live chat feature provided by Lazada is of course very useful, especially it does not cost money and problems can be solved quickly and very well. Therefore, there is nothing wrong with starting from now on if you have problems ordering goods, immediately contact Lazada live chat.