CIMB call centre, report your complaint using different platforms
As a big bank , CIMB call centres can now be accessed using various platforms| Traditional lines such as using internet media | so customers can communicate more flexibly using the platform|
Various types of complaints ranging from frivolous issues ranging from incorrect data inputs to fraud cases can be reported directly to the Centre | consumers are advised to take advantage of this feature as much as possible| Don’t let it go when something ugly happens |
If customers actively participate in the reporting of such incidents, it will also be easier for the bank to improve customer service. Isn’t maximum service the dream of all customers? Therefore, do not hesitate to use the CIMB call center to file your complaint.
If you feel that using traditional means such as the telephone to lodge a complaint, you are unable to use email or other digital media . If you use email, image capture can be used to clarify problems that cannot be conveyed in words.
How to communicate with CIMB call center using telephone network
One way to contact the CIMB call centre is to use the number 14041 | This number is the official of the bank which the aspirant and customer can use to find information and file complaints| Do not get the wrong number due to the possibility of fraud .
Bank CIMB offers non-stop customer service for its customers for a full 24 hours| No matter what the holiday is, if there is any disturbance, you can report immediately so that the problem can be resolved. So customers will be more comfortable using cimb’s services|
Various issues can be resolved without the need to come to the branch office if you avail user calls from the bank| From restrictions occurring while transferring or making transactions, to the problem of losing an ATM card, can be reported immediately at any time.
As a smart user, of course you will take advantage of this service as much as possible| There is no need to believe the news of fraud if the CIMB Niaga call center will reduce your saving balance while making a call| There is no need to believe such things because it is definitely a hoax news|
To avoid misinformation, it is highly recommended that customers confirm directly with the bank. Nowadays sharp news is often circulated whose source is not clear so as a knowledgeable customer you have to check the information |
To make user calls, however, you are only charged according to the network operator’s fee. Apart from this, no further discounts have been offered by CIMB Bank for its customers . Take advantage of this customer service to find the right information about the bank|
Communicating with CIMB call centres from abroad
For customers who are working abroad or holidaying, there is no need to worry about the difficulty in making customer service calls . You can still reach CIMB Bank using the number provided. Just call +6221-29978888 to contact the center .
You will immediately be connected to the customer service department to receive complaints or inquiries. The cost incurred on communicating with CIMB call centres from abroad still depends on the telecommunication operator’s fees | so the rates can certainly vary from one to the other |
Calls made from abroad will be placed by this bank on a separate server . So don’t worry that you’ll wait too long because of the large number of customers calling | if the channel is crowded you can try again in a few minutes to connect|
Calls from abroad can also be made for 24 hours at any time | Simb Bank has never shut down the communication channel between the customer and the Centre. So customers can still get the information or file their complaints even on holidays or at certain hours |
Regarding the quality of calls made from abroad , it once again depends on your communication provider. Network and voice will also be maximized if you use a good service . Avoid making foreign calls during bad weather as this will affect the sound quality and comfort of your service.
How to report bank customer complaints using email
Not only from the cellular line, now CIMB Bank has also opened the user service using email . So for complaints requiring special details, you can take advantage of this feature. Customers will find it easier to explain problems using email media|
To be able to connect to customer service from a CIMB bank, all you need to do is send an email to the firstname.lastname@example.org. The email address is probable and can also be used by the customer to seek information and also file complaints that occur regarding banking problems|
The email provided by CIMB Bank is an added support for the CIMB call centre so that customers with some interest can share their problems quickly| Some complex cases such as data input errors and failed transfers can be easily reported using emails.
You just need to attach a screenshot as proof of a system failure. This of course makes it easier for the bank to be able to confirm the case | so you have already solved the problem by not coming to the branch office .
Email responses from CIMB bank are also very quick in minutes, customers can connect and get responses| You don’t have to wait too long to get the reply emailfrom the bank, skip the day. Customer convenience is the top most priority so that you can transact smoothly|
The bank has reached out to customers using CIMB social media
Along with the development of the trend of using social media , CIMB Bank also has an account to reach out to customers | You can search for these social media accounts on Twi T20, Facebook, and Instagram platforms . So you can talk directly to the bank|
Social media can also be used to report crimes like fraud | Now, irresponsible people have used different modes on behalf of CIMB Bank . If you are aware of such a case contact the bank immediately|
As a cooperative customer, of course, you don’t want other customers to experience fraud crimes . This will definitely hurt and surpass the image of CIMB Bank as well | This is the reason why social media was created so that it would be easier for people to reach the bank in a short time.
It didn’t take much time to open the social media application than contacting the CIMB call centre| The response from the administrators from social media was also quick as there was already a special officer to handle it . So the exchange of information between the customer and the bank can happen quickly|
Apart from being used to file complaints on social media from banks , CIMB also often provides important information about banking | so there is nothing wrong if you follow these social media accounts to increase knowledge| There are definitely new things to discover through the platform|
After knowing how to talk to CIMB Bank, surely you will not hesitate to file a complaint anymore | if you face a complaint, immediately report it to CIMB Bank as customer comfort is a priority. Maximize the Simb Call Center features for your comfort and safety.