Use BPJS Call Center Access 4 Health Assistance Options
The digital era has changed the way people live, one of them is entering BPJS call centers . If previously consumers or BPJS members had to visit the nearest branch, there is no longer any need to come directly, as there are various alternatives to accessing relief services.
Especially during the current pandemic, outdoor activities are limited, and many departments prefer to help their employees from home. Minimizing operational activities in the office will certainly have an impact on consumer service. Therefore, many services go online.
This phone service can question whether it can especially help with access to the best medical services. In fact, the presence of a help center really makes it very convenient for consumers, especially those who pay bills. This is because you do not need to come to visit the branch.
As a BPJS call center centralized assistance service, attendees may not be served or take care of social security without having to face queues. BpJS help center services can be contacted by line: free daily access for 1500-400 and 24 hours.
There are 4 institutions that can be accessed through this assistance center, namely registration, data changes, information and complaint services, health consultations. If you have one of these problems, then you can call the hotline number for direct assistance. We will tell you more about help desk services.
BPJS Cross-sectional new members registration
To become a member of the Healthcare Social Security Organization Agency, you must first register. Typically, the registration process requires prospective registrars or their representatives to go directly to the organizer’s office and follow the registration procedure directly. However, at the present time it is impossible, so it is necessary to do it through the help center.
You can use the check-in facility by hotline, available at any time to register. The BPJS call center serves the registration process directly according to the procedures implemented as in the office, so that you do not need to provide time if you choose to sign up through that assistance center.
Some of the items needed as registration process information are family card numbers, national identification numbers (CTPs), active phone numbers, active email addresses, and bank account numbers. Once you have entered the information through customer service, determine the choice of healthcare facilities.
When choosing health institutions, it must be adapted to needs and abilities. This is because every type of health care institution will have a variety of benefits. To do this, it is necessary to check how much each institution is paid. Then, when the registration is successful, check the email to see the virtual account number.
The BPJS call center provides participants and their dependents with a new sign-up. For example, you have dependent children and a wife or husband. This can even add parents, siblings or other affiliated families.
Change paid individual participant information
Another problem that often compels a user of a national health care social security card to go to an official branch to care for it is when they want to change the information in his membership statement. Changing participants’ data can be done online, especially when you use a mobile app.
If you can’t use the mobile app, another way to do this is to contact the help desk. Participants can change the data, such as member identity, health facilities, choice of treatment room class, and other issues related to membership, such as address changes.
Using the BPJS call center as a help service changes participant information, has requirements to be met, i.e. if you wish to change the type of health facility or change the identity information of participants, the membership must be owned for more than 90 days in one type of health facility.
You can also change the level of the treatment class, provided that only the participants who pay the fees at the change take a chance. In addition to the item in the requirements, participants must enroll in one care class for at least 1 year. Payment of payments must be made during the registration period without debts.
The time for the data to change from the claim period is 1 to 7 working days. You can check for changes by visiting the site or using the application, and also contact the help center for the latest information on the data changes made.
Health consultation for all participants
Data registration and modification is part of a bureaucracy that can be cared for with the BPJS call center. However, this is not the whole function of the help center. In addition, you will be able to consult a doctor directly and consult on health care.
This consultation service allows you to ask different things about the health that you have a question mark on. To help answer your questions, there are services from general practitioners, as well as specialized care physicians for more accurate disease management.
The service is also available for 24 hours so that when experiencing confusion about health status, members can consult directly by phone without directly visiting a doctor’s practice. This service applies to all BPJS members who are both independent and non-independent.
Access to health information and consultations via the BPJS call center is an effort to provide free health consultation services to make it easier for members to get the best service at any time. Especially in today’s digital age, this healthcare feature is increasingly important and very useful to the public, as access is quick and easy.
Centralized Information and Complaint Services
The help center has many functions that make it easier for members, including providing information services. If you are faced with confusion about various things such as membership status, how to pay bills, how to care for health institutions, then it is desirable to pursue a policy of applying to an assistance center.
Especially if you don’t understand how to join BPJS and have many questions, if you are a new member. The availability of the BPJS call center provides real support and detailed explanations on all matters relating to your membership. The help center will be the best way to get accurate information.
You can not only provide specific information but also complain about the problems you face. For example, a membership that is inactive, although it has registered for more than a week so that members cannot access health facilities. This problem needs to be solved immediately because the disease occurs unexpectedly.
In addition, the problem is about fees that cannot cover all hospital expenses, so you still have to pay. This often happens due to the lack of information provided by BPJS Kesehatan or the lack of knowledge from members about health institutions in the Payment Claim section.
The complexity of bpjS Kesehatan service flow is sometimes also a hindrance, with members often having problems with rank services or services bureaucracy in hospitals. When this issue arises, it is possible to use the help center to make it easier to resolve the issue.
When BPJS Kesehatan has problems while claiming, there is no need to panic, especially until you are emotionally in the hospital, causing new problems. What to do is ask for help through the help center and then solve the problem. There is no need to go to the branch, as the call center can help.
The availability of 1500 400 help center services is a very useful thing for members. A systematic, fast, reliable and contact service provides a breath of fresh air for the participants at any time. From now on, if you need information, bureaucratic access and health consultations, you can contact the BPJS call center.